Privacy Policy for eOne

Effective Date: 17-07-2024

  1. Introduction

E ONE SAS (eOne) («we,» «us,» or «our») is committed to protecting the privacy of our users («you») when using our eOne app («the App»). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access and use the App. It also outlines your rights regarding your personal data under the General Data Protection Regulation (GDPR).

  1. Information We Collect

We may collect the following types of personal data:

  • Account Information: Name, email address, phone number, and billing address.
  • Location Data: Real-time location data to help you find charging stations and optimize your charging experience.
  • Charging Data: Charging session details, including start/end times, energy used, and charging station location.
  • Payment Information: Payment card details (if applicable) to process payments for charging sessions.
  • Device Information: Device type, operating system, unique device identifiers, and mobile network information.
  • Log Data: Information about how you use the App, including pages visited, features accessed, and interaction times.
  • Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience and collect usage data.
  1. How We Use Your Information

We use your personal data for the following purposes:

  • Providing the App: To provide, maintain, and improve the App’s functionality and user experience.
  • Finding Charging Stations: To help you locate available charging stations and plan your route.
  • Processing Payments: To process payments for charging sessions (if applicable).
  • Customer Support: To respond to your inquiries, provide assistance, and resolve issues.
  • Marketing and Communication: To send you promotional materials, updates, and relevant information (with your consent).
  • Analytics and Research: To analyze usage patterns, improve the App, and conduct market research.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  1. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our contractual obligations to provide you with the App and its services.
  • Consent: For marketing and promotional activities, we will obtain your explicit consent before processing your data.
  • Legitimate Interests: To pursue our legitimate business interests, such as improving the App and providing customer support, in a way that does not outweigh your rights and freedoms.
  • Legal Obligation: To comply with legal obligations to which we are subject.
  1. Data Sharing

We may share your personal data with the following categories of recipients:

  • Service Providers: Trusted third-party service providers who assist us in operating the App and providing services to you.
  • Charging Station Operators: To enable charging sessions and billing (if applicable).
  • Business Partners: With your consent, we may share your data with business partners for marketing purposes.
  • Legal Authorities: When required by law or to protect our rights, safety, or property.
  1. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  1. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request access to your personal data that we hold.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal data. *Right to Erasure: You can request that we delete your personal data under certain circumstances.
  • Right to Restriction of Processing: You can request that we restrict the processing of your personal data under certain circumstances.
  • Right to Data Portability: You can request that we provide you with a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your personal data under certain circumstances.
  • Right to Withdraw Consent: You can withdraw your consent at any time if we rely on your consent for processing your data.
  1. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the App or through other communication channels.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us at info@eone.eco.